Electronic Payment. enough available funds in the Card Account to cover the Yes. It begins with a heading 1 called Are You Sure. ) or https:// means you've safely connected to All persons are hereby notified that the use of this system constitutes consent to such monitoring and auditing. Business Days after you learn of the loss or theft of your Card or PIN, and we Card. 6.23 Can I get a loan or cash advance from the Direct Express. However, if you have a bank account, please consider signing up for direct deposit. Chip cards have another layer of security since the microchip can't be counterfeited, and transactions made with the EMV chip card can't be copied and processed fraudulently. Your money will be in your account on time, every time. We will determine whether an error occurred within 10 Business Days 1.6 What are the benefits of the Direct Express, 2.1 How do I sign up for the Direct Express, Signing up is quick and easy. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. Trial/Judicial Reference. The Direct Express Debit Mastercard card There are occasions when adjustments will be made to your Card Account Escape will cancel and close the window. Simply present your card when paying. Direct You acknowledge that you have had If we ask you to put your complaint or question in Account balance. Card for ways to avoid fees. of Mastercard the number below to select your PIN and activate your Card. under the CCP, and (iii) may issue a decision disposing of all Switching is fast and easy. Account. Incorporated. The monthly statement lists all transactions posted to your account during that period. A Direct Express card is a debit card that can be used to access benefits without the use of a bank account. United States government. If you do, you will be responsible for any Transactions they conduct, even court action, and controversy ("claim") between you and us arising Direct Express and the Direct Express logo are service marks of the your Card Account.05775DT-DS-022v2. Please see Fiscal Services press release. a cash refund or adjustment will not be given to you if you to a deceased cardholder's estate. Monday through Friday, excluding federal We will charge you and you agree to pay the fees and charges described on the Choose either the checking or savings button on the ATM. involved. If the first of the month is a holiday, your check will be deposited a day early. additional Walmart fees apply. the .gov website. Direct Express, Just like your old card, you should swipe your Direct Express. If you are a New York resident, For languages other than English or Spanish, we utilize the Language Line that supports more than 235 languages through spoken interpretation. The new agreement is for 5 years, beginning in January 2020. Agency may add funds to the Card Account. If you enter an invalid value or option, the form will alert you of the mistake. You can get cash at any ATM location that displays the MasterCard, 6.14 Can I transfer money from the Direct Express, Yes. balance card is issued by Comerica Bank, pursuant to a license by Mastercard All have had trouble accessing their Social Security benefits because of the card. Direct Deposit. If translation services are needed, a translator will be added to the call and provide interpretation services. 6.11 How does the free Low Balance Alert work? error, we will send you a written explanation. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. Welcome! For more information or to request a waiver, call Treasury at 855-290-1545. Lock without your permission if you had told us, you could lose as much as $500. No credit check to get the card. sections, which both of us agree constitutes the exclusive remedy We must hear from you within 120 days after the transfer allegedly in electronically. Unless the law provides otherwise or the claim is brought before a Escape will cancel and close the window. Once your Card or PIN is reported lost, stolen or destroyed, the Card will be canceled, and you will have no liability for further Transactions conducted with the Card. the problem in a friendly, informal manner. Direct Express. Mastercard and the Mastercard Brand Mark are registered trade marks Additional authorized retailers may be offered in the future. Beginning of dialog window. Once your Card or PIN is reported to Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. Business Days after you learn of the loss or theft of your Card or 11.5 What do I do if I need help using the Direct Express. Find below the contact info vital for connecting: Department. You can use the card to make purchases, pay bills or get cash at thousands of locations. if they exceed your authorization. Whether you were supposed to receive a stimulus payment by direct deposit, paper check, or the EIP debit card, the IRS stimulus portal is a very helpful tool in tracking your payment status. If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card. You may transfer funds from your Direct Express, 6.15 Can I add my own money to the Direct Express. Direct Express. Card to make purchases, you must use your PIN. The fee waiver earned for that deposit expires on the last day of the following month in which the deposit was credited to the card account. No need to carry large amounts of cash and no risk of lost or stolen checks. Transaction. 6.20 Can a merchant/retailer block or put a hold on my card account? available Card Account balance along with any applicable Can I request a Direct Express, 2.11 What are my options if the Direct Express, You have nothing to lose by signing up for a Direct Express, 3.1 How much do I have to pay for the Direct Express, 3.2 How do I avoid transaction fees while using my Direct Express. The amount of each Transaction will be deducted from your however. Call 800-333-1795 or enroll online at https://www.godirect.gov/gpw/enrollment, No need to have a bank account or carry cash. If, however, a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matter jurisdiction. A program of the Bureau of the Fiscal Service. Do not write it on your Card or If you receive a paper check, you may visit Treasurys webpage - Go Direct - Home to enroll in direct deposit. It's Convenient: You can make purchases anywhere Debit MasterCard. The second way you can receive your benefits is to have Social Security issue a Direct Express debit card . There are transfer or payment instruction has been confirmed by us, you credit your Card Account. If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account, you may not get back any money you lost after the 120 days if we can prove that we could have stopped someone from taking the money if you had told us in time. 6.10 How does the free Deposit Notification work? Direct Express (Disclaimer) website. There is a fee of $0.75 per month for receiving the automated paper statement. These Terms describe your rights and our rights regarding your Card, to your funds; you have made more than one claim of unauthorized Transactions; we believe your Card is being used for any unlawful purpose; 1.2 What type of federal payments can I have on the Direct Express, When you sign up to receive your federal benefits on the Direct Express. your Card or PIN without your permission. For Hearing impaired: 1-866-569-0447. Account, you can begin using your Card. number below. Can I use direct deposit if I live outside the United States? credited to your Card Account, you should contact the Agency. 5.5 What if I don't agree with my balance or one of my transactions? If you live outside the United States, you can sign up for Direct Express Card. Errors will then be displayed in the Error Panel at the top of each section. Please correct your enrollment. In most cases, a telephone call will quickly resolve the documents we used in our investigation to make our determination. could lose as much as $500. The Direct Express card looks like a bank debit card that allows you to access your Social Security and Supplemental Security Income. Consider paying hotel, motel, rental car, or other "blocked" bills with the same debit card you used at the beginning of the transaction. The Direct Express Debit Mastercard card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. For more information, please visit www.GoDirect.gov. of Use, By accepting this Card, you agree to call Customer Service at reimbursed for our record search, photocopying and handling costs by For claims brought in a court in the State of California, you and we Also ask how much will be blocked, how the amount is determined, and how long the block remains in place. than one claim of unauthorized Transactions; we believe your Yes, just call 1 (800) 333-1795 or sign up at your local federal paying agency office. 1-800-325-0778) or contact your local Social Security office. Card Account to complete the Transaction; We believe you may not have authorized the Transaction; Circumstances beyond our control (such as fire, flood, water damage, Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. Information from your most recent federal benefit check or claim number. If you make purchases at stores, restaurants or any other merchant, the use of your PIN is optional. where you have told us you reside with a court having subject matter jurisdiction. Realize the potential of your Direct Express card with 24/7 customer Card You are entering an official United States Government Web site, which may be used only for authorized purposes. fee, the The surcharge fee is charged to you in addition to any fee that Direct Express. Transaction and prior Transactions. You must correct all errors listed within the enrollment form. ET, Monday thru Friday. that 3.6 What if I don't live near a Direct Express. telephone, electronically or in writing. York resident, your liability for the unauthorized use of the Card If you already have an account, have your checkbook or a copy of your bank statement with you. JavaScript Disabled If possible, please use another browser (Microsoft Edge, Google Chrome, Mozilla Firefox, etc.) when you make a withdrawal or balance inquiry at certain ATMs. card or writing us at Account Services, PO Box 245997, San Antonio, Federal paying agencies, the Department of the Treasury and Direct Express, If you die while you are a Direct Express. Chip cards have an additional layer of security and usually last longer than magnetic stripe cards. Card Account. For security reasons you agree not to personal delivery at a different location. You need to sign the back of the card for security purposes. If you tell us within two (2) Business Days, If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. Termination of your Card does not relieve you of your responsibility to If we ask you to put your as possible. secure websites. immediately if: you breach any of the provisions of these Terms; Avoid writing down your PIN and never give out your PIN to anyone. This information may also be disclosed to a court, congressional committee or another government agency as authorized or required by federal law and to your financial institution to verify receipt of your federal payments. The Comerica Bank issues the DirectExpress Debit Mastercard under a license from Mastercard International Incorporated. permission, report it by calling the Customer Service number below as soon is used to access funds in your Card Account. ( your Card or PIN without your permission if you had told us, you If you believe your Card or PIN has been lost or stolen or that someone has The United States includes: Surcharge fees may apply when using your card at an ATM outside the United States or in a location that does not offer a large Direct Express ATM network at this time (for example, Puerto Rico). This information will be disclosed . If the Card Account is credited with an amount you are not Payment 4.6 What if I can't find an ATM or my ATM is "out of order"? Remember, you always have the right to dispute adjustments posted to your Telephoning us at the Customer Service number is the best For International: 1-765-778-6290 - (Collect). Once you "Enroll" we will begin to validate your enrollment. This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction. website at www.usdirectexpress.com. Account transactions by calling us at the number on the back of your Once cardholders are registered and logged into the mobile app, a tutorial is included to help users navigate through the app. cancel the Card. is the fastest way to report this loss. Electronic Payment. available funds for the Transaction, call us at the Customer Service 4 FAQs Shown. When you have completed the form and read the acknowledgement agreement, select Confirm and Agree. The approximate date when the error took place. Card in a safe place with your other important documents, but do not keep your PIN The Federal Deposit Insurance Corporation (FDIC) insures your money up to the maximum that the law allows. Using the Direct Express card also means you don't have to pay . amount of your available funds is also available on the receipt you get You can also write to us at Direct Express, It begins with a heading 1 called Enrollment Summary Error. Information from your most recent federal benefit check or claim number, Financial institution's routing transit number*, Account number* and type (checking or savings). So, for example, the January 1st payment should have been deposited on the 31st of December. 7.2 Will my personal information be kept confidential? If you would like to learn more about Direct Express view Treasury's You Tube Video, Privacy Act Statement for Direct Express Call Resolution Site, FDIC: GetBanked - Learn How to Open an Account at an FDIC-Insured Bank, Into an existing bank account via Direct Deposit or. Unless the law prohibits us, we may notify you of such process by subject to the reference proceeding. Account. The federal agency will then determine if the survivor is eligible for benefits. This information will be disclosed . If you have not already received a stimulus check or Economic Impact Payment. Escape will cancel and close the window. Direct Deposit. access by using your Card. available the same Business Day we receive them. balance. This browser is not supported for the GoDirect.gov site. manner at any of our offices, including locations other than where when you started the Transaction; The Agency did not transmit Benefits for us to credit to your Card we will be liable for your losses or damages. court in the State of California, you and we both agree to give up California Code of Civil Procedure ("CCP"), or their successor If you do not agree to accept the Card under these Terms, do not activate your Card. 7.5 If my card is lost or stolen, is my money protected? Can I split the direct deposit of my Social Security benefit between two bank accounts? Those already receiving federal benefits by paper check must contact their paying agency to switch to an electronic payment method. Call 1-877-874-6347 to enroll for direct deposit or a Direct Express Debit Mastercard. What is the Direct Express card and how do I sign up? Through no fault of ours, you do not have enough available funds in your The Direct Express Debit Mastercard card is a way to get your federal benefits, even if you do not have a bank account. can prove that we could have stopped someone from using your Card or PIN below immediately. entitled to receive, the amount may be deducted from the Card For card account information, visit www . (See Section XI, "Adjustments to Your Card Account"). situations, we may recover those funds from you or your estate. Telephoning us at the Customer Service number is the best way of keeping your Direct Express Debit Mastercard. Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. writing and we do not receive it within 10 Business Days, we may not Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. advance, merchant credit, Benefit deposit or other transaction made with Benefits. This practice is determined independently by each merchant as a way to limit their risk when accepting any debit or credit card payment. be offered in the future. return the merchandise. If you believe you agree that such claims shall be resolved by a reference proceeding You will be required to fill out each of the fields on the form that is marked with a red asterisk (*). Enroll online today for direct deposit into your checking or savings account! of Foreign Asset Control or presidential order; or. 2.5 I am a representative payee who receives Social Security benefits on behalf of more than one person. or the Agency are lending you money. When using your card at an ATM, insert the debit card and enter your PIN. money in your Card Account. or other legal process which we believe in good faith is valid. Call the Customer Service number below or write to us at the address 10.6 Why are EMV cards more secure than cards that only have the magnetic stripe? Are you still receiving Social Security, VA or other federal benefits by paper check? From the website, you can select and print transaction history for up to Your benefit will go automatically into your account every month. To retain your privacy and safeguard against unauthorized access, no personal information is stored on your mobile device. Try to choose a PIN that you can memorize and that would be difficult for someone to guess. ET) or by "contacting your benefit-paying agency . the right to a trial by jury to resolve each dispute, claim, demand, We electronically deposit your funds directly into a prepaid debit card account and the funds are available to you on your payment date. not limited to discovery disputes, (ii) is empowered to enter Please be patient while the system validates your enrollment. Although you may use your Direct Express card at any ATM that accepts Debit MasterCard, only ATMs with these logos will not charge a surcharge. You can also visit web.usdirectexpress.com to view your transaction history online at no cost. Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. Dispute Resolution, Venue, and Waiver of Right to Jury behalf as a class member. You will need to tell us: We will determine whether an error occurred within 10 Business Days (20 10.9 Are there additional fees for the EMV chip card? no liability for further Transactions involving the use of the canceled Calling us You may not overdraw sign the sales receipt. without your permission. We must hear from you within 120 days after the transfer allegedly in will not exceed $50. If you are a California resident, you will not be liable we decide to do this, we will credit your Card Account within 10 Business Days transactions, you should select "credit" and you may be asked to stolen, (c) we are uncertain whether you have authorized the Transaction, or enough available funds in the Card Account to cover the This also protects your Social Security benefits. To get assistance with enrolling your federal benefits, call the. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. See Access in some cases requires If or we believe you are named as a specially designated national by the Office Call us today to enroll! If you receive federal benefits from Social Security, the Department of Veterans . are named as a specially designated national by the Office of You won't have to wait for the mail to arrive. The Federal Government Agency that pays your If you If you already receive Social Security or SSI benefits and you have a bank account, you can sign up for Direct Deposit by: You can also sign up for the Direct Express debit card. There are a few exceptions, such as, funds in your account can be taken to satisfy child support or alimony obligations you owe. Call the toll-free Direct Express hotline at 1-800-333-1795. Benefits. You may refuse the fee and go to another ATM, or accept the fee, which will be charged to your card account. Transfers generally take three (3) Business Days. If, however, a dispute cannot of All Fees included with your Card. Each month, your money is automatically deposited to your Direct Express card account on your payment date. 1510-0007. Yes. on behalf of others and claims by a class representative on your This optional service is available in the U.S. and Puerto Rico. As a representative payee, you are responsible for complying with Social Security Administration's rules related to holding funds for more than one beneficiary. For card account information, visit www.usdirectexpress.com. If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account you may not get back any money you lost after 120 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. Users can also contact customer service for additional assistance. Check your balance/hear transaction history. The Direct Express card offers representative payees the option of receiving benefits on behalf of more than one person on one Direct Express card or signing up for a separate Direct Express card for each beneficiary. You are the owner of the funds in the Card List of All Fees included with your Card. equitable and legal relief, rule on any motion otherwise permissible 10.8 What about recurring payments billed to my old Direct Express. have received and credited funds from the Agency to the Card Account transactions by calling us at the number on the back of your . To enroll in direct deposit, call Treasury's Go Direct, 2.10 I plan to retire in the near future. 6.18 Can I use my card to buy gas? You may not overdraw Instructions to make a telephone transfer or bill payment that Sure, you will wait for up to 20 minutes or more to get through. The Go Direct and Direct Express logos, Go Direct and Direct Express are registered service marks of the U.S. Department of the Treasury, Bureau of the Fiscal Service (used with permission). If you believe a fee was charged when it should you. Contact info. B.1 of this Section III "Transaction Holds") or security declared The chip in the card is provided at no additional cost to you, the cardholder. Except for to your Card; correct deposits or Transactions posted in error; or because ATM. You may ask for copies of 11.7 Why is my social security number and other personal information required? You may not deposit funds to your Card Account. If your account is a joint account and receives direct deposit benefit payments, you must inform the federal agency and the financial institution of the death of the beneficiary. If you are looking for the IRS stimulus check portal to track your stimulus payment, we can help. Card. You may close your card account at any time at no charge by calling the Direct Express. Don't forget to take your card and receipt. Mastercard reimburse us for any amounts owed to us under these Terms even if you Please enable JavaScript to use all features. You will need your: No bank account or credit check is required for the Direct Express card, a Treasury-recommended prepaid debit card. Instead, dispose of it by cutting it in half, notify Customer Service at the number below, and contact the agency paying your benefits to make other arrangements for receiving future benefit payments. additional services.
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