Explore our used cars available for immediate delivery. I so appreciate it .. a very positive and reassuring experience. Meet the team Monday! Stratstone Mini Leeds are a car dealership based in West Yorkshire. I will never use Stratstone Mini again. Browse our exclusive offers across the entire range of new MINI models. We value your feedback and take pride in providing the best possible customer service! MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. I was dealt with by Ellie who was excellent and the whole process went smoothly. Voice your opinion today and hear what 106 customers have already said. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Got a call 12 hours before the appointment to be told they hadn't got the booking. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. I took the time to look through their website and choose a car nearly 40,000 . When I came back to pick my car up, the keys were handed to me, and that was it. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Companies can ask for reviews via automatic invitations. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Amazing service professional and helpful team. I had an MOT, service and also had a new service plan set up. I can now add the Stratstone reputation executive team. Nothing was too much trouble for him & that made the transaction a pleasant experience. Check out what 115 people have written so far, and share your own experience. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. My loan car was amazing and so was the service and repair. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Very knowledable reception staff took very good care of me. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Thanks again!Customer Services. It is a pleasure representing one of Britain's favourite automotive brands. Big thanks Jamie and co, you are doing things right. Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. Unfortunately after the purchase the follow on care is terrible. I will never use Stratstone Mini again. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Suggested companies are based on peoples browsing tendencies. A defining experience, whether you're a customer or a team member. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Took just one week from first visit to home delivery. I was regularly kept up-to-date with the progress of my service. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Charged 150 for a diagnostic report. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Companies can ask for reviews via automatic invitations. Best wishes, Customer Services. Your help was greatly appreciated. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Companies can ask for reviews via automatic invitations. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. Thanks again!Customer Services, So glad I bought my car from here. Have a wonderful day! Rang to book car in for emissions problem, fitted me in first thing next morning. The perfect solution in keeping your MINI's paintwork and interior looking like new. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Best wishes, Customer Services. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. . Took my Mini for its yearly service. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. I just found the customer service very mediocre. Voice your opinion today and hear what 115 customers have already said. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. We hope you enjoyed some of the tasty treats, we certainly did. Travelled to dealership to collect car and handover was seamless. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Exclusive retail offers across the range. Big thanks Jamie and co, you are doing things right. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Total incompetence. Very professional, friendly and very informative. We also ensure all reviews are published without moderation. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. Discover Stratstone. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Well done . We also ensure all reviews are published without moderation. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. You can unsubscribe from this at any time. Companies can ask for reviews via automatic invitations. Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. Once you have purchased you car, for some reason you are passed onto a handover person . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do you agree with Stratstone - MINI Leeds's TrustScore? Technician provide a very comprehensive report and video. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Hi Anna,Thank you very much for 5* review! Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. It meant we could put the car through its paces under conditions pertinent to us. Here are 8 tips for writing great reviews. Would 100% recommend this dealership. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Its lovely to see you had a great experience with us!Customer Services. Official MINI Retailer in Leeds. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. www.stratstonetynesidebmw.co.uk . Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Big thanks Jamie and co, you are doing things right. For context, Elland Road, home of Leeds United, is located within walking distance. Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. 2023 Trustpilot A/S. Top service. Your review is very important to us, as our goal is to deliver an outstanding customer experience.
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